Frequently Asked Questions

Questions and answers related to general enquiries of our store and enquiries on the impact of COVID-19 restrictions to our business. Tap on each question for the related answers.

How can I book an appointment?

How can I book an appointment?

You can fill out a contact form on our website and we will email you back, or you can give us a call at (02) 4048 1110 to arrange a time. We are also available to message on Facebook and Instagram.

How much notice do I have to give for bookings?

How much notice do I have to give for bookings?

For weekday appointments, a week's notice is recommended to get an ideal time. As for weekend appointments, they are booking out much faster and it is recommended to secure a booking at 2 weeks beforehand.

Can I bring more than one person to my appointment?

Can I bring more than one person to my appointment?

Yes, but please call us first and advise us how many people will be attending so that we can schedule you in at a less busy time.

Am I allowed to take photos of the wedding dresses in store?

Am I allowed to take photos of the wedding dresses in store?

Due to our designer's policy, photos of the gowns are NOT permitted in store. However, Facetime and other forms of video calling are allowed to be used in store.

Can I bring my bridal party in to try on bridesmaid dresses?

Can I bring my bridal party in to try on bridesmaid dresses?

Yes, but you will have to schedule in an appointment in advance to avoid having too many people in store.

Can I try on dresses without an appointment?

Can I try on dresses without an appointment?

Yes, but if the store is at full capacity or there are no changing rooms available, you would have to wait until there’s an appropriate time to try on dresses in store. That is why we always recommend to book an appointment in advance.

Is there a time limit on appointments?

Is there a time limit on appointments?

Weekend appointments we allow up to one and half hours spent in store. However on weekdays there are no time limits in store for appointments.

Is there a fee for booking an appointment?

Is there a fee for booking an appointment?

No. Bookings are made with no charge!

How long will the dresses take to be made?

How long will the dresses take to be made?

Wedding dresses take about 4 – 5 months to be made and bridesmaid dresses take about 3 – 4 months.

Are there any effects on orders and deliveries?

Are there any effect on orders and deliveries?

Dress productions are running a few weeks behind but if you have any concerns about your dress running late please give us a call at (02) 4048 1110

I want to pick up my ordered gown, what do I need to do?

I want to pick up my ordered gown, what do I need to do?

Just give us a call at (02) 4048 1110 and we will schedule you in. Please keep in mind to give us at least a week's notice for pick ups so that we have plenty of time to get your dress ready your for you.

Are rush orders available?

Are rush orders available?

Yes. Rush orders are available in store, however varying surcharge fees will apply.

Is Belles and Beaux still open?

Is Belles and Beaux still open?

Yes, we are open 7 days!

Can I try on my purchased gown in store when picking it up?

Can I try on my purchased gown in store when picking it up?

Yes you can. However, due to busy hours, Saturday's are pick up only and no try ons.

Can I make a payment on my dress?

Can I make a payment on my dress?

Yes. We can still take debit/credit cards over the phone. If you cannot pay this way, give us a call or contact us online and we will see if we can provide a different type of payment.

When do I have to make the final payment on my wedding gown/bridesmaid dresses?

When do I have to make the final payment on my wedding gown/bridesmaid dresses?

We request that the final payment be made a month after the delivery of the dress/dresses. If this cannot be done, please contact us as soon as you can so that we may consider your circumstances and figure out a payment plan option.

What happens if I do not pay off my dress in time?

What happens if I do not pay off my dress in time?

We would try to contact you multiple times and enquire of your circumstances. If we cannot get in contact with you or if you refuse to make any more payments without a valid reason, the deposit and money paid on the dress would be forfeited and your gown would be put into stock. Please be reassured that we are very reasonable and would be happy to talk with you if there are any financial issues present.

Does Belles and Beaux supply alteration services?

Does Belles and Beaux supply alteration services?

No. But we have alteration ladies we can recommend to you that we know are well experienced and reasonable in price.

Are alteration services included in the cost of my dress?

Are alteration services included in the cost of my dress?

No. Alteration costs are separate to the cost of the gown.

Opening Hours

Mon – Wed  09:00am-5:00pm
Thursday       09:00am-6:00pm
Friday            09:00am-5:00pm
Saturday       09:00am-3:30pm
Sunday         10:00am-2:00pm

© Belles and Beaux 2019 – Made With Love By Hack.