Belles and Beaux FAQ

Questions and answers related to general enquiries of our store and enquiries on the impact of COVID-19 restrictions to our business. Tap on each question for the related answers.

Can I book an appointment?

Can I book an appointment?

Yes. We are opened and taking bookings now.

How can I book an appointment?

How can I book an appointment?

You can fill out a contact form on our website and we will email you back, or you can give us a call at (02) 4048 1110 to arrange a time. We are also available to message on Facebook and Instagram.

Can I bring more than one person to my appointment?

Can I bring more than one person to my appointment?

Yes, but please call us first and advise us how many people will be attending so that we can schedule you in at a less busy time.

Can I bring my bridal party in to try on bridesmaid dresses?

Can I bring my bridal party in to try on bridesmaid dresses?

Yes, but you will have to schedule in an appointment in advance to avoid having too many people in store.

Will I be able to try on dresses in store?

Will I be able to try on dresses in store?

Yes. You get to choose as many lovely dresses as you want

Can I try on dresses without an appointment?

Can I try on dresses without an appointment?

Yes, but if the store is at full capacity or there are no changing rooms available, you would have to wait until there’s an appropriate time to try on dresses in store. That is why we always recommend to book an appointment in advance.

Can I order a dress?

Can I order a dress?

Yes. As long as you know what dress you want and you have enough time to order. Keep in mind that wedding dresses take about 4 – 5 months to be made without alterations included, and bridesmaid dresses about 3 – 4 months. If you have a closer wedding date, we have dresses available off the rack at discounted prices.

What do I need to do to make an order?

What do I need to do to make an order?

A 1/3 deposit is needed to order your wedding dress. You can order with us in store, or if you already have the size, colour and name of your dress you can order over the phone.

How much do I need to make a deposit for an order?

How much do I need to make a deposit for an order?

You will need 1/3 of the total cost to order a wedding dress. And for bridesmaids/formal gowns, you will need a $100 deposit on each dress to order.

How long will the dresses take to be made?

How long will the dresses take to be made?

Wedding dresses take about 4 – 5 months to be made and bridesmaid dresses take about 3 – 4 months.

Are there any effects on orders and deliveries?

Are there any effect on orders and deliveries?

Dress productions are running a few weeks behind but if you have any concerns about your dress running late please give us a call at (02) 4048 1110

Can I pick up my dress from in store?

Can I still pick up my dress from in store?

Yes. Just give us a call at (02) 4048 1110 and we will schedule you in. Please keep in mind to give us about a week's notice for pick ups so that we have plenty of time to ready your dress for you.

Are rush orders still available?

Are rush orders still available?

No. All designer label companies have temporarily disabled their rush order options to limit potential risks of impact to production.

What precautions have been put in place in store to limit the spread of COVID-19?

What precautions have been put in place in store to limit the spread of COVID-19?

Hand sanitiser and wipes are provided at the door. Each changing room is wiped down and sanitised after each use and dresses are sprayed with a sanitising solution after being tried on.

Is Belles and Beaux still open?

Is Belles and Beaux still open?

Yes, we are open 7 days!

Can I try on my purchased gown in store when picking it up?

Can I try on my purchased gown in store when picking it up?

Yes you can. However, due to busy hours, Saturday's are pick up only and no try ons.

What are the normal opening hours?

What are the normal opening hours?

Our normal working hours are Mon to Wed 9am – 5pm, Thurs 9am – 6pm, Fri 9am – 5pm, Sat 9am – 3:30pm and Sunday 10am – 2pm. These hours are subjected to change during these current events so please keep up to date by checking regularly on our website or by following us @bellesandbeauxbridal.

Can I make a payment on my dress?

Can I make a payment on my dress?

Yes. We can still take debit/credit cards over the phone. If you cannot pay this way, give us a call or contact us online and we will see if we can provide a different type of payment.

When do I have to make the final payment on my wedding gown/bridesmaid dresses?

When do I have to make the final payment on my wedding gown/bridesmaid dresses?

We request that the final payment be made a month after the delivery of the dress/dresses. If this cannot be done, please contact us as soon as you can so that we may consider your circumstances and figure out a payment plan option.

What happens if I do not pay off my dress in time?

What happens if I do not pay off my dress in time?

We would try to contact you multiple times and enquire of your circumstances. If we cannot get in contact with you or if you refuse to make any more payments without a valid reason, the deposit and money paid on the dress would be forfeited and your gown would be put into stock. Please be reassured that we are very reasonable and would be happy to talk with you if there are any financial issues present.

Does Belles and Beaux supply alteration services?

Does Belles and Beaux supply alteration services?

No. But we have alteration ladies we can recommend to you that we know are well experienced and reasonable in price.

Are alteration services included in the cost of my dress?

Are alteration services included in the cost of my dress?

No. Alteration costs are separate to the cost of the gown.

Opening Hours

Monday        9:00am-5:00pm
 Tues -Thurs               CLOSED
Friday           9:00am-5:00pm
Saturday      9:00am-5:00pm
Sunday        9:00am-5:00pm

© Belles and Beaux 2017 – Site by Charlie Golf One